This created all manner of problems for paying our providers and our ability to close-out year-end. Unapplied balances sit in a patient's account for months even though payment was received and processed. Patients complain that there is not transparency - and they're 100% correct! The statements don't track the patient payments along with the insurance payments. Kareo does not even have a basic way to create an invoice for patient copays that were collected. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented. Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words.
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